Installing and upgrading hardware is typical of the day-to-day tasks that an IT support technician carries out.
Installing new hardware components and carrying out simple upgrades of existing hardware such as replacing
a video or network card or adding additional memory or storage are examples of these types of tasks. The
tasks may be needed because of routine maintenance, fault repairs, upgrades or new software installations.

With the IT industry continuing to grow , and computers becoming more and more fundamental to how
organisations function, employers are increasingly looking for people with specialised knowledge. In addition,
businesses are also looking for certain ‘soft skills’ which enable an individual to function more effectively as part
of an organisation.